Policies and Publications

Adala Care takes pride in delivering high-quality services and focuses on the rights and improved outcomes for people with a disability, their family members, and carers.

We value our customers and place great importance on ensuring that each individual has a positive experience while accessing our services and supports.

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The policies and publications below, outline what service you can expect from us, your rights and responsibilities, and ways to provide us with feedback.

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Downloads:

• NDIS Price Guide

• Strategic Plan 2020-2022

• Adala Care Annual Report 2020

• Rights and Responsibilities

• Privacy and Freedom of Information Policy

• Customer Service Charter

• Feedback, Complaints, and Resolution

• Commitment to Child Safety

• Zero Tolerance to Abuse